Virtual Office & Telephone Answering: Solutions

BSSI Virtual Offices in New York City and Las Vegas offers Virtual Office Services for identity purposes; or bundled with Automated and /or Live Receptionist Services. BSSI Virtual Offices also offers a stand-alone suite of Telephone Answering and/or Live Receptionist service packages available for New York City, NY, Las Vegas, NV, Chicago, IL and Los Angeles, CA.

BSSI Virtual Offices in New York City and Las Vegas create and maintain a virtual professional presence by handling and routing phone calls and mail. BSSI services allow you to have a physical business address, professional reception staff and corporate phone system communications so you can start, grow and expand your business in a cost-effective and efficient way. BSSI Virtual Offices in New York City and Las Vegas is an affordable substitute to leasing office space or hiring a live receptionist. 

 

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Telephone Answering Service: Locations

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Virtual Office: Locations

New York City Las Vegas

Virtual Office New York City: Services

BSSI Virtual Offices services key features are: professional mailing address in New York City; staff to receive your mail and courier packages; free mail pick-up or forwarding (charges apply); Standard and Premium Mail Scan to Email; Local fax number and faxes delivered to your email Inbox; bundled Telephone Answering including: dedicated local area phone number; calls answered by automated system, with dialing extensions options; calls seamlessly routed to your cell through Direct Call to Cell (DCC); Voicemail notifications through electronic file to email; calls scheduled by day and time on your terms through the Call Time Scheduler; Live Receptionists Answering calls, with screening, forwarding and hand typed email message and text message; with a U.S. based receptionists on staff.

Virtual Office New York City Functionality

  • Business Address for Mail Service A physical location to use for contact information and letters, packages, etc., delivered via United States Postal System.
  • Courier Package Receipt Staffed location to receive Federal Express, UPS, etc. envelopes and packages. Weight and size restrictions apply.
  • Mail Pickup Collect your mail in person by arrangement at no charge.
  • Mail Forwarding Have your mail sent to you on a set schedule. Cost and handling charges apply.
  • Package Notification Get notified of every package/envelope we sign for. Included. Size and weight restrictions apply.
  • Assigned Private Local Telephone Number Local Number that is uniquely yours while employing our services.
  • Calls answered by automated system; up to 7 extensions Auto-attendant answering of calls in your company's name with up to 7 dialing options to external client number(s). Unlimited Long Distance Continental U.S.
  • Custom Greeting Your company branding when your line is answered.
  • Voicemail Message to Email Receive voicemails via email as attached .wav file, saving long-distance charges due to not having to "call in to check your messages."
  • Call Time Scheduler Calls can be routed a certain way during business hours (9-5) and a different way after-hours.
  • Text Message Notification to Cell Phone Receive your messages taken live by receptionist and sent by text to your mobile phone.
  • Standard Live Answering 100 calls personally answered in your company names. Message taken and emailed Monday - Friday, 9am - 5:00pm local time (except holidays). No call forwarding.
  • Premium Live Answering 100 calls personally answered/screened/forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays). Unlimited Long Distance Continental U.S.
  • Music on Hold Callers hear music when on hold or while waiting to connect.
  • Find-Me / Follow-Me Live efforts to forward your calls, allowing you to not miss that important call.
  • Fax Number with Forwarding to Email Use of a unique number for receipt of facsimiles via email in PDF format.

  • OPTIONAL PACKAGE ADD-ONS :
  • Direct Call to Cell (DCC) Local dedicated phone number for calls routed directly to your specified number. One-time setup fee, plus monthly. Unlimited Long Distance Continental U.S.
  • Additional 100 Call Block Standard Answering Receive a block of more live answering at discounted rates.
  • Additional 100 Call Block Premium Answering Receive a block of more live answering at discounted rates.
  • Additional Voicemail Box Add another voicemail box to your account.
  • Premium Mail Scan Service Scan service and email with attachment of contents of received envelopes.
  • Local 411 Listing Service Have your BSSI assigned phone number and business address listed with the local 411. One-time setup fee, plus monthly listing charges.

Virtual Office New York City FAQs

What is a Virtual Office?

A virtual office is a service that is offered through a full-service office which allows one to use an office address and professional reception service, without leasing an actual physical office. Virtual offices provide professional handling and routing of customers, phone calls, and mail for the client - thereby, creating and maintaining a client's virtual presence.

For what type of business is a virtual office appropriate?

A virtual office is a cost-effective alternative for most businesses; examples include: " The small business owner that works at home who wants to project a professional image " Start-up companies with limited overhead funds " Businesses looking to expand into a new territory and want to test the waters before full expansion and large capital commitment

How can I Conduct Business Virtually in New York City?

Virtual Offices of New York City offers the services of an office without the financial investment of physical space: " You can utilize a local business address for all your business correspondence and marketing collateral " Have your mail received and handled by our staff and forwarded per your instructions. " Free mail pick up or forwarding (charges apply) " Live telephone answering service for your own local area code phone number The facilities are centrally located, directly across the street from the Empire State building on 5th avenue between 33rd and 34th Street in the heart of Manhattan.

What is a Business Address for Mail service?

A physical location to use for contact information and letters, packages, etc., that are sent or delivered by means of the United States Postal System.

What is the sign up process?

The sign up process is 2 steps. After we receive your completed the application and the US Postal Service Form 1583 (for all packages that include the business address), we will issue you a service agreement with your assignment(s), along with other forms to setup your account. Start by requesting the application.

What is required to set up service? What are the setup fees? How long does it take to have my services live and ready for use?

Copy of the credit card holder's verifiable identification (e.g. Drivers' License; Passport) is mandated for any service account. The setup fees and the first month's service fee (prorated for the month when applicable) are charged when your information is received. Setup fees are service/package-specific. Virtual office setup typically requires forty-eight business hours. A communications package most often will be live within twenty-four business hours. You will receive communications from our company alerting you to your account's status, information verification and local office service details.

What is the US Postal Service Form 1583?

We are a commercial mail receiving agency registered with the United States Postal Service. To receive mail on your behalf, an USPS application must be properly completed and submitted to USPS. This form is part of the sign up process, and we'll send it to you when you request the application. For your information, the form example can be viewed here

How do you handle the live answering for "my" business if you also handle live answering for many other businesses?

Each account is assigned a specific phone number that is tied to that company alone. Through the use of intelligent software and other technologies and processes, we program our systems to identify your number and bring up all the information you provided on the Receptionist's screen when your number rings. It is transparent to the caller that he's reached YOUR company.

What if I go over my purchased block of minutes on my account?

All live answering overages are charged at $1/call. While there is no rollover on unused minutes, you could purchase a block of additional calls OR upgrade to the next package to take advantage of discounted rates prior to month's end to avoid the overage charges.

What are the additional charges I should be aware of?

Mail forwarding charges are incurred when we send your mail, packages, etc. Call overages may also be incurred, as well as (international) long distance charges to connect your calls.

What is Mail Forwarding?

Have your mail sent to you per your forwarding specifications. Additional charges apply.

How does the mail forwarding work?

Our general schedule for mail forwarding is weekly. All your mail that was received during the week is placed unopened into another envelope/packet (size dependent) and mailed to the destination you provided. In effort to save you money, we do not forward third-class mail consisting of advertising and/or addressed to `resident' or `occupant,' unless you specify on the Mail Handling Privileges form. If there is a time-sensitive mailing, we can adjust your schedule given you provide 24 business-hours notice.

What is Free Mail Pickup?

Collect your mail in person by arrangement during office hours.

What is Mail Verification?

Call to check to see if you have any mail, and make the arrangements to come in. No need to waste time coming in if there's no mail waiting. Don't waste a trip if you don't have mail. Email or call to check what's there.

What is Courier Package receipt?

We have a staffed location to receive your Federal Express, UPS, etc. envelopes and packages. There are size and weight restrictions. We accept parcel and courier package deliveries from companies such as Federal Express, UPS, etc. for envelopes and packets (business documents) and are unable to accept any items exceeding 10 lbs in weight or larger than 11-7/8" x 13-5/8" or if the item contains any dangerous, live or perishable goods.

What is Package Notification?

We will notify you when we sign for a delivery and have you advise us how to handle. Standard forwarding for courier items is FedEx Standard overnight.

How much is mail forwarding?

Only when we send you your mail will you incur mail forwarding charges of cost plus handling.

If I terminate services, do I keep my assigned phone number?

The Company phone numbers that are assigned to your account are the property of our telecommunications service provider for which you purchase the right to use through our Service Agreement. The number(s) is(are) yours strictly during valid and active account term(s).

What forms of payments are accepted?

Clients participate in automatic monthly credit card payments, where current month's service fees are charged on the 1st. All major credit cards are accepted for service payments.

When is the Company closed?

The following holiday list is observed for closures, and the Office has modified hours on certain days before and after certain holidays. Email communications are sent to clients as a reminder. CLOSED FOR HOLIDAYs New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Veterans Day MODIFIED HOURS ON Fridays prior to a 3 day holiday weekend Wednesday before Thanksgiving Friday after Thanksgiving Christmas Eve New Year's Eve

What is an Assigned Private Telephone Number?

A Local Number that is uniquely yours while employing our services.

What is Direct Call to Cell (DCC)?

An assigned private telephone number that is directly routed to your specified number off-system, your mobile phone.

What is an eFax Number?

It's email receipt of faxes through the use of a local number for facsimiles. Receive them via email in PDF format. Shared and dedicated service available.

How are Calls answered by automated system and what is "up to 7 extensions"?

A greeting is programmed by a human and handled by an auto-attendant. Callers shall hear your company's name and have up to 7 dialing options for callers; all options directed to tantamount voicemail box or external client number . Long distance charges apply.

What is Voicemail to Email?

When a caller leaves you a message, the Phone System can email you a .wav file containing your caller's message and removing the message from voicemail box. Your email shall contain the message. Valid email address and account, appropriate audio software and speaker(s) hardware required. Client to refer to own Information Technology resources for assistance, as all computers are different.

What is Live Answering?

Calls personally answered/screened/forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays). Overage and long-distance calls are charged to client and billed on monthly invoice. Calls can be forwarded to up to 2 designated telephone numbers.

What is Text Message Notification to Cell Phone?

You may receive your messages taken live by receptionist and sent by text to your mobile phone. Only applicable to live answering service packages.

What is an Additional Voicemail Box?

The Starter, Professional and Executive packages include 1 voicemail box, and up to 7 dialing extensions. Should you need more, you can add up to 5 additional voicemail boxes, each with additional 3 dialing extensions for a monthly charge.

Can I get listed with the local 411?

We do offer the optional service to have your assigned phone number and business address listed with the local 411. There is a one-time setup fee and monthly listing charges.

What if I go over my monthly call volume?

You may purchase additional Live Answering blocks at discounted rates. Can be purchased prior to month's end to avoid overage charges.

What is Virtual Office?

A virtual office is a service that is offered through a full-service office which allows one to use an office address and professional reception service, without leasing an actual physical office. Virtual offices provide professional handling and routing of customers, phone calls, and mail for the client - thereby, creating and maintaining a client's virtual presence. Virtual offices offer the flexibility of keeping business expense low and providing a professional business address.

History

The virtual office concept is an offshoot from the executive suites business which is more than 30 years old. Executive space usually requires less capital and time commitment than a lease for one's own office suite; however, the rigidity of an executive suite lease may not work for many business models. Through technologies and innovation allowing one to work anywhere and anytime, along with current mobile employment styles especially the work-from-home concept; the virtual office idea was born.

Services

1. Communications services

Remote Receptionist: Individual(s) in a remote location using Computer Telephone Integration software to replace a traditional in-house receptionist.

Virtual Assistant: Most commonly an individual working from his residence who does not meet clients in person.

Telephone Answering Services: Remote Receptionist service that operates from a central location for receiving and passing on telephone requests.

Voicemail: An electronic system enabling the recording, storage of and listening to voice messages.

Assigned Private Phone Number: Local Number that is uniquely yours while employing a provider's services.

Live Answering: Calls personally answered live in your company during office hours, caller asked for Name, Number and reason for the Call ("Message") Message emailed or texted to you.

Voicemail Message Notification to Email: Voicemail message converted into .wav file and delivered electronically to your inbox.

Music on Hold: Music in background for callers while waiting to connect to dialing option.

Email or Text Message Notification to Cell Phone: When messages taken live, they can be communicated electronically. There is no need to 'dial into voicemail.'

Call Time Scheduler: Calls can be scheduled to be answered a certain way during business hours and a different way after-hours.

2. Space services

Professional Address: A business location to be used as your company address. A professional address eases the privacy and personal security concerns of running a home-based business. A user can expand into new markets by utilizing a provider with multiple locations to establish a professional presence in the desired growth markets.

Mailing address: A physical location to use for contact information and letters, packages, etc., that are sent or delivered by means of the United States Postal System.

Reception Courtesies: Receptionist to personally answer your calls. Staffed location to receive your Federal Express, UPS, etc. envelopes and packages (Size and weight restrictions apply). Collect your mail in person by arrangement or have it sent to you on a set schedule for an additional charge. Don't waste a trip if you don't have mail: call and check what's there. Get notified of every package/envelope we sign for.

Business Meeting Space: Hourly, daily or weekly on-demand use of on-site office and/or conference rooms for meetings. Packaged or hourly, daily or weekly. Offerings vary by location.

Executive suite: Lease physical space full-time.

On-site amenities: Vary by location. Examples include high speed internet; conference room use; housekeeping; 24/7 secured access; fax, scan & copy machine; phone and furniture; coffee and water service and utilities.

Users

A Virtual Office keeps office expense low, while retaining the representation of a traditional high-cost office. It allows for low-cost expansion while reducing/eliminating the routine load of health care, accountants, legal records, payroll, sick days, vacations, personal leaves, etc.-because that does not apply to a virtual staff.

Every business type can benefit from virtual office and telephone answering service! Entrepreneurs, roofers, electricians, plumbers, landscapers, construction contractors, repair/remodel, accountants, attorneys, doctors/dentists, therapists, business consultants, marketers, real estate agents…businesses large and small can utilize business address and automated and/or live answering telephone answering services.

About New York City ; NYC | NY, NY | Manhattan | NY | New York, NY

New York is the most heavily populated city in the United States of America. It is the center of the New York Metropolitan Area, and is referred to as "New York City." Also known as "The City of New York," New York has a significant impact upon every industry type, such as commerce, finance, education; new media as well as traditional media, advertising, legal services, accountancy, insurance, theater, fashion and the arts. Home to the United Nations Headquarters, New York is an important center for international diplomacy and is also described as the "cultural capital of the world".

New York City consists of five boroughs, each of which comprises a county. The five boroughs - The Bronx, Brooklyn, Manhattan, Queens, and Staten Island - all became one city in 1898. The 2011 Census estimated the population over 8million over a land area of 305 square miles, making New York the most densely populated major city in the United States. With over 800 languages spoken by its inhabitants, New York is the most linguistically diverse city on the Earth.

New York's roots go back to 1624 as a trading post by the Dutch colonists. It was named New Amsterdam in 1626 and fell to English control in 1664 when it was renamed New York after the King's brother, the Duke of York, who was granted the rights to it. New York served as the capital of the United States from 1785 - 1790. Located on one of the world's largest natural harbors, the Statue of Liberty presides over its mouth and is a globally recognized symbol of the United States and its democracy.

More than 50 million people visit the city annually from all parts of the globe. Times Square, aka as "The Crossroads of the World", is the hub of the Broadway theater district, perhaps the world's busiest pedestrian intersections, and a major center of the world's entertainment industry. Nearby is the Empire State Building, one of the many world renowned skyscrapers, on Fifth Avenue. New York City's financial district, infamous Wall Street, functions as the financial capital of the world and is home to the New York Stock Exchange, the world's largest stock exchange by total market capitalization of its listed companies.

The real estate market is among the most expensive in the world and is a major force in the city's economy: total value of all New York City property was $802.4 billion in 2006. Chinatown in Manhattan has the highest concentration of Chinese people in the Western Hemisphere. With continuous 24/7 service, the New York City Subway is one of the world's most extensive rapid transit systems. Among the world's top ranking colleges and universities are located in New York, including Columbia University, New York University, and Rockefeller University.

Geography

Located in the Northeastern United States in the southeastern New York State halfway between Washington, D.C. and Boston, New York City is at the mouth of the Hudson River, which feeds into a naturally sheltered harbor and then into the Atlantic Ocean. Its location has helped the city grow in significance as a trading city. Much of New York is built on the scarce land of three islands of Manhattan, Staten Island, and Long Island, encouraging a high population density.

The Hudson River flows through the Hudson Valley into New York Bay, separating it from the state of New Jersey. The East River is a strait which flows from Long Island Sound and separates the Bronx and Manhattan from Long Island. The Harlem River, another tidal strait between the East and Hudson Rivers, separates most of Manhattan from the Bronx. The Bronx River, which flows through the Bronx and Westchester County, is the only entirely fresh water river in the city.

The city's total area is approx. 470 square miles, of which 35% is water and the remainder is land. The highest point in the city is Todt Hill on Staten Island, which is approx. 410 feet above sea level and is also the highest point on the Eastern Seaboard south of Maine.

Economy

New York City has been ranked first among the 120 global cities in attracting capital, business, and tourists. It is a hub of international business and commerce and one of the "command centers" for the world economy. The New York metropolitan area had approximately gross metropolitan product of $1.28 trillion in 2010, making it the largest regional economy in the United States and, according to IT Week, the second largest city economy in the world.

Many major corporations are headquartered in New York City, including 45 Fortune 500 companies. New York is also unique among American cities for its large number of foreign corporations. One out of ten private sector jobs in the city is with a foreign company.

Second only to Hollywood is New York City's television and film industry. High-tech industries like software and game development and internet services are also growing, benefitting by the city's position at the terminus of many transatlantic fiber-optic trunk lines. Other important sectors include medical research and technology, non-profit institutions, and universities. The food-processing industry is a stable major manufacturing sector in the city. Food- making is a $5 billion industry that employs 19,000+ residents. Chocolate is New York City's leading specialty-food export.

Transportation

Mass transit in New York City runs 24 hours a day. It is the most complex and extensive in North America, with about one in every three users of mass transit in the United States and two-thirds of the nation's rail riders live in the New York City Metropolitan Area.

New York City Subway system is 'iconic! It's the largest rapid transit system in the world with 468 stations in operation and by length of routes, and the third-largest when measured by annual ridership (1.5 billion passenger trips in 2006). Grand Central Terminal/ "Grand Central Station" is the world's largest railway station by its number of platforms. New York's airspace is one of the world's busiest air transportation corridors. The George Washington Bridge, connecting Manhattan to Bergen County, New Jersey, is the world's busiest motor vehicle bridge.

More than half of all New Yorkers commute to work using mass transit, in clear contrast to the rest of the country, where about 90% of commuters drive their cars to work. The US Census Bureau reports that New York City residents have the longest commute time in the nation among large cities: averaging 38 minutes a day getting to work. However, the high usage of mass transit means that New Yorkers spend less of their household income on transportation than the national average.

New York City is served by Amtrak, which uses Pennsylvania Station/"Penn Station." Amtrak provides connections along the Northeast Corridor and long-distance train service to other North American cities. The Port Authority Bus Terminal, the main intercity bus terminal of the city, serves 7,000 buses and 200,000 commuters daily, and it is the busiest bus station in the world.

New York City's transportation system also includes the longest suspension bridge in the Americas and one of the world's longest (the Verrazano-Narrows), the world's first mechanically ventilated vehicular tunnel, more than 12,000 yellow cabs, an aerial tramway that transports commuters between Roosevelt Island and Manhattan, and a ferry system connecting Manhattan to various locales within and outside the city. The Staten Island Ferry is the US' busiest ferry, carrying over 19 million passengers annually on its 5.2-mile run between Staten Island and Lower Manhattan. The Staten Island Railway rapid transit system solely serves Staten Island. The Port Authority Trans-Hudson/"PATH" train links Midtown and Lower Manhattan to northeastern parts of the state New Jersey.

New York City's public bus and commuter rail network are the largest in North America. The rail network, connecting the suburbs in the tri-state region to the city, consists of the Long Island Rail Road, Metro-North Railroad and New Jersey Transit. These systems come together at Grand Central Terminal and Pennsylvania Station.

Although New York heavily relies on public transit, the roads and streets are instrumental in the founding, growth and workings of the city. Manhattan's street grid plan influenced the city's physical development. Several of the city's streets and avenues, for example Broadway, Wall Street, and Seventh Avenue are also used as synonyms for industries located there: the theater, finance, and fashion organizations, respectively. New York City has a widespread network of expressways and parkways linking New York City to Northern New Jersey, Westchester County, Long Island, and the southwest area of Connecticut through various bridges and tunnels.

New York City is served by three major airports: John F. Kennedy International; Newark Liberty International, and LaGuardia; 100 million travelers used the three airports in 2005, and the city's airspace is the busiest in the nation. Outbound international travel from JFK and Newark accounts for approx 25% of all U.S. travelers who travel overseas.

Law and government

New York City is located in the Northeastern United States, in southeastern New York State, approximately halfway between Washington, D.C. and Boston. The location at the mouth of the Hudson River, which feeds into a naturally sheltered harbor and then into the Atlantic Ocean, has helped the city grow in significance as a trading city. Much of New York is built on the three islands of Manhattan, Staten Island, and Long Island, making land scarce and encouraging a high population density.

Since 1898, New York City has been a metropolitan municipality with a mayor-council form of government, more centralized than that of most other U.S. cities. In NYC, the central government is responsible for public education, correctional institutions, libraries, public safety, recreational facilities, sanitation, water supply and welfare services. The New York City Council is a unicameral body consisting of 51 Council members whose districts are defined by geographic population boundaries. The mayor and councilors are limited to three consecutive four-year terms but can run again after a four year break. Each borough is coextensive with a judicial district of the New York Supreme Court and hosts other state and city courts.

At the time of this writing, the mayor of New York is Michael Bloomberg

Virtual Office Las Vegas: Services

BSSI Virtual Offices services key features are: professional mailing address in Las Vegas; staff to receive your mail and courier packages; free mail pick-up or forwarding (charges apply); Standard and Premium Mail Scan to Email; Local fax number and faxes delivered to your email Inbox; Las Vegas Business license hanging service; bundled Telephone Answering including: dedicated local area phone number; calls answered by automated system, with dialing extensions options; calls seamlessly routed to your cell through Direct Call to Cell (DCC); Voicemail notifications through electronic file to email; calls scheduled by day and time on your terms through the Call Time Scheduler; Live Receptionists Answering calls, with screening, forwarding and hand typed email message and text message; full service conference room and private office for use in the Executive Office Center facility; with a U.S. based receptionists on staff.

Virtual Office Las Vegas: Functionality

  • Business Address for Mail Service A physical location to use for contact information and letters, packages, etc., delivered via United States Postal System.
  • Courier Package Receipt Staffed location to receive Federal Express, UPS, etc. envelopes and packages. Weight and size restrictions apply.
  • Mail Pickup Collect your mail in person by arrangement at no charge.
  • Mail Forwarding Have your mail sent to you on a set schedule. Cost and handling charges apply.
  • Package Notification Get notified of every package/envelope we sign for. Included. Size and weight restrictions apply.
  • Business Licensing Use of the address for local business licensing requirements, business-dependent. Refer to Clark County.
  • Assigned Private Local Telephone Number Local Number that is uniquely yours while employing our services.
  • Fax Number with Forwarding to Email Use of a shared number for receipt of facsimiles via email in PDF format.
  • Calls answered by automated system; up to 7 extensions Auto-attendant answering of calls in your company's name with up to 7 dialing options to external client number(s). Unlimited Long Distance Continental U.S.
  • Custom Greeting Your company branding when your line is answered.
  • Voicemail Message to Email Receive voicemails via email as attached .wav file, saving long-distance charges due to not having to "call in to check your messages."
  • Call Time Scheduler Calls can be routed a certain way during business hours (9-5) and a different way after-hours.
  • Text Message Notification to Cell Phone Receive your messages taken live by receptionist and sent by text to your mobile phone.
  • Standard Live Answering 100 calls personally answered in your company names. Message taken and emailed Monday - Friday, 9am - 5:00pm local time (except holidays). No call forwarding.
  • Premium Live Answering 100 calls personally answered/screened/forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays). Unlimited Long Distance Continental U.S.
  • Music on Hold Callers hear music when on hold or while waiting to connect.
  • Find-Me / Follow-Me Live efforts to forward your calls, allowing you to not miss that important call.

  • OPTIONAL PACKAGE ADD-ONS :
  • Direct Call to Cell (DCC) Local dedicated phone number for calls routed directly to your specified number. One-time setup fee, plus monthly. Unlimited Long Distance Continental U.S.
  • Additional 100 Call Block Standard Answering Receive a block of more live answering at discounted rates.
  • Additional 100 Call Block Premium Answering Receive a block of more live answering at discounted rates.
  • Additional Voicemail Box Add another voicemail box to your account.
  • Local 411 Listing Service Have your BSSI assigned phone number and business address listed with the local 411. One-time setup fee, plus monthly listing charges.
  • Fax Number with Forwarding to Email Use of a unique number for receipt of facsimiles via email in PDF format.
  • Suite Directory Company name listed.
  • Regular Mail Scan Service Scan service and email with attachment of unopened mail received, "bird's eye view;" front of envelopes only
  • Premium Mail Scan Service Scan service and email with attachment of contents of received envelopes.
  • Private Office 8 hours (1 business day) RSVP basis Monday - Friday, 9am - 5:00pm local time (except holidays) only; during center's open hours. Online rate
  • Conference Room 8 hours (1 business day) RSVP basis Monday - Friday, 9am - 5:00pm local time (except holidays) only; during center's open hours. Online rate

Virtual Office Las Vegas FAQs

What is a Virtual Office?

A virtual office is a service that is offered through a full-service office which allows one to use an office address and professional reception service, without leasing an actual physical office. Virtual offices provide professional handling and routing of customers, phone calls, and mail for the client - thereby, creating and maintaining a client's virtual presence.

What types of businesses can use a virtual office?

A virtual office is a cost-effective alternative for most businesses; examples include: " The small business owner that works at home who wants to project a professional image when meeting customers " Travelling business professionals that need office amenities while on the road, and don't fulfill their needs in hotel business centers " Start-up companies with limited overhead funds " Businesses looking to expand into a new territory and want to test the waters before full expansion and large capital commitment

How can I Conduct Business Virtually in Las Vegas?

BSSI Virtual Offices in Las Vegas offers all the services of an executive suite without the costs of a full-time dedicated office: " You can utilize a local business address for all your business correspondence and marketing collateral " Never miss another package delivery by having your mail received and handled by our staff " Live telephone answering service for your own 702 area code phone number " Office and conference room use as you need them " Onsite fax and photocopier

Why do business in Nevada?*

There's No Corporate Income Tax No Taxes on Corporate Shares No Franchise Tax No Personal Income Tax Nominal Annual Fees Nevada corporations may purchase, hold, sell or transfer shares of its own stock. Nevada corporations may issue stock for capital, services, personal property, or real estate, including leases and options; the directors determine the value of any of these transactions. No Franchise Tax on Income No Inheritance or Gift Tax No Unitary Tax No Estate Tax Competitive Sales and Property Tax Rates Minimal Employer Payroll Tax In addition, Nevada's Business Court was developed on the Delaware model. Business Court in Nevada minimizes the time, cost and risks of commercial litigation by: Early, comprehensive case management Active judicial participation in settlement Priority for hearing settings to avoid business disruption Predictability of legal decisions in commercial matters The IRS site also provides extensive information on doing business in Nevada. *Source: Nevada Secretary of State, http://sos.state.nv.us

Who is BSSI Virtual Offices in Las Vegas?

Providing services for more than five years, the management at Virtual Offices of Las Vegas, comprised of seasoned technology, marketing and sales professionals, have experience in the real estate and office solutions arenas and know first-hand that all businesses are different. Some require office-place amenities hourly; others, once in a blue-moon. That's why we offer unique office solutions that allow clients to select a plan or set of services that suits their specific needs. If you simply need access to professional business services on an as-needed basis in fabulous Las Vegas, you've come to the right place. The Client Services staff is made up of dedicated professionals responsive to and capable of meeting your business needs. The facilities are centrally located, just West from the world-famous Las Vegas strip. A short ride from the Palms and the Rio hotels on West Flamingo Road and minutes from the TI hotel and Fashion Show Mall, BSSI also offers a full-service office environment virtually and physically.

What is the sign up process?

The sign up process is 2 steps. After we receive your completed the application and the US Postal Service Form 1583 (for all packages that include the business address), we will issue you a service agreement with your assignment(s), along with other forms to setup your account. Start by requesting the application.

What is the US Postal Service Form 1583?

We are a commercial mail receiving agency registered with the United States Postal Service. To receive mail on your behalf, an USPS application must be properly completed and submitted to USPS. This form is part of the sign up process, and we'll send it to you when you request the application. For your information, the form example can be viewed here

How do you handle the live answering for "my" business if you also handle live answering for many other businesses?

Each account is assigned a specific phone number that is tied to that company alone. Through the use of intelligent software and other technologies and processes, we program our systems to identify your number and bring up all the information you provided on the Receptionist's screen when your number rings. It is transparent to the caller that he's reached YOUR company.

What if I go over my purchased block of minutes on my account?

All live answering overages are charged at $1/call. While there is no rollover on unused minutes, you could purchase a block of additional calls OR upgrade to the next package to take advantage of discounted rates prior to month's end to avoid the overage charges.

What is required to set up service? What are the setup fees? How long does it take to have my services live and ready for use?

Copy of the credit card holder's verifiable identification (e.g. Drivers' License; Passport) is mandated for any service account. The setup fees and the first month's service fee (prorated for the month when applicable) are charged when your information is received. Setup fees are service/package-specific. Virtual office setup typically requires forty-eight business hours. A communications package most often will be live within twenty-four business hours. You will receive communications from our company alerting you to your account's status, information verification and local office service details.

What are the additional charges I should be aware of?

Mail forwarding charges are incurred when we send your mail, packages, etc. Call overages may also be incurred, as well as (international) long distance charges to connect your calls.

How does the mail forwarding work?

Our general schedule for mail forwarding is weekly. All your mail that was received during the week is placed unopened into another envelope/packet (size dependent) and mailed to the destination you provided. In effort to save you money, we do not forward third-class mail consisting of advertising and/or addressed to `resident' or `occupant,' unless you specify on the Mail Handling Privileges form. If there is a time-sensitive mailing, we can adjust your schedule given you provide 24 business-hours notice.

Can I pick up my mail?

Yes during office hours. Call to check to see if you have any mail, and make the arrangements to come in. No need to waste time coming in if there's no mail waiting.

Do you accept parcels and courier packages?

We accept deliveries from companies such as Federal Express, UPS, etc. for envelopes and packets (business documents) and are unable to accept any items exceeding 10 lbs in weight or larger than 11-7/8" x 13-5/8" or if the item contains any dangerous, live or perishable goods. We will notify you when we sign for a delivery and have you advise us how to handle. Standard forwarding for courier items is FedEx Standard overnight.

How much is mail forwarding?

Only when we send you your mail will you incur mail forwarding charges of cost plus handling.

If I terminate services, do I keep my assigned phone number?

The Company phone numbers that are assigned to your account are the property of our telecommunications service provider for which you purchase the right to use through our Service Agreement. The number(s) is(are) yours strictly during valid and active account term(s).

What forms of payments are accepted?

Clients participate in automatic monthly credit card payments, where current month's service fees are charged on the 1st. All major credit cards are accepted for service payments.

When is the Company closed?

The following holiday list is observed for closures, and the Office has modified hours on certain days before and after certain holidays. Email communications are sent to clients as a reminder. CLOSED FOR HOLIDAYs New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Veterans Day MODIFIED HOURS ON Fridays prior to a 3 day holiday weekend Wednesday before Thanksgiving Friday after Thanksgiving Christmas Eve New Year's Eve

What is a Business Address for Mail service?

A physical location to use for contact information and letters, packages, etc., that are sent or delivered by means of the United States Postal System.

What is Courier Package receipt?

We have a staffed location to receive your Federal Express, UPS, etc. envelopes and packages. There are size and weight (no more than 20 lbs) restrictions.

What is Free Mail Pickup?

Collect your mail in person by arrangement during office hours.

What is Mail Verification?

Don't waste a trip if you don't have mail. Email or call to check what's there.

What is Package Notification?

Get notified of every package/envelope we sign for. Size and weight restrictions apply.

What is Mail Forwarding?

Have your mail sent to you per your forwarding specifications. Additional charges apply.

How is this applicable to Business Licensing?

Use of the address for local business licensing requirements, where/when permitted for business type. Refer to Clark County Business Licensing.

What is an Assigned Private Telephone Number?

A Local Number that is uniquely yours while employing our services.

What is Direct Call to Cell (DCC)?

An assigned private telephone number that is directly routed to your specified number off-system, your mobile phone.

What is an eFax Number?

It's email receipt of faxes through the use of a local number for facsimiles. Receive them via email in PDF format. Shared and dedicated service available.

How are Calls answered by automated system and what is "up to 7 extensions?"

A greeting is programmed by a human and handled by an auto-attendant. Callers shall hear your company's name and have up to 7 dialing options for callers; all options directed to tantamount voicemail box or external client number . Long distance charges apply.

What is Voicemail to Email?

When a caller leaves you a message, the Phone System can email you a .wav file containing your caller's message and removing the message from voicemail box. Your email shall contain the message. Valid email address and account, appropriate audio software and speaker(s) hardware required. Client to refer to own Information Technology resources for assistance, as all computers are different.

What is Live Answering?

Calls personally answered/screened/forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays). Overage and long-distance calls are charged to client and billed on monthly invoice. Calls can be forwarded to up to 2 designated telephone numbers.

What is Text Message Notification to Cell Phone?

You may receive your messages taken live by receptionist and sent by text to your mobile phone. Only applicable to live answering service packages.

Can I use a Private Office when I need it?

A private space to call your own by the hour or day, is available. RSVP basis only. Included in certain package(s). Additional charge.

Can I get listed on the Suite Directory?

You can add your company for inclusion on Suite Directory. Included in certain package(s). Additional charge monthly charge.

What is an Additional Voicemail Box?

The Starter, Professional and Executive packages include 1 voicemail box, and up to 7 dialing extensions. Should you need more, you can add up to 5 additional voicemail boxes, each with additional 3 dialing extensions for a monthly charge.

Can I get listed with the local 411?

We do offer the optional service to have your assigned phone number and business address listed with the local 411. There is a one-time setup fee and monthly listing charges.

What if I go over my monthly call volume?

You may purchase additional Live Answering blocks at discounted rates. Can be purchased prior to month's end to avoid overage charges.

What is Virtual Office?

A virtual office is a service that is offered through a full-service office which allows one to use an office address and professional reception service, without leasing an actual physical office. Virtual offices provide professional handling and routing of customers, phone calls, and mail for the client - thereby, creating and maintaining a client's virtual presence. Virtual offices offer the flexibility of keeping business expense low and providing a professional business address.

History

The virtual office concept is an offshoot from the executive suites business which is more than 30 years old. Executive space usually requires less capital and time commitment than a lease for one's own office suite; however, the rigidity of an executive suite lease may not work for many business models. Through technologies and innovation allowing one to work anywhere and anytime, along with current mobile employment styles especially the work-from-home concept; the virtual office idea was born.

Services

1. Communications services

Remote Receptionist: Individual(s) in a remote location using Computer Telephone Integration software to replace a traditional in-house receptionist.

Virtual Assistant: Most commonly an individual working from his residence who does not meet clients in person.

Telephone Answering Services: Remote Receptionist service that operates from a central location for receiving and passing on telephone requests.

Voicemail: An electronic system enabling the recording, storage of and listening to voice messages.

Assigned Private Phone Number: Local Number that is uniquely yours while employing a provider's services.

  • Live Answering Standard: Calls personally answered/ Live Message Receiving/ forwarding call to voice mail, Monday - Friday, 9am - 5:00pm local time (except holidays).
  • Live Answering Premium: Calls personally answered/ screened/ forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays).
  • Voicemail Message Notification to Email: Voicemail message converted into .wav file and delivered electronically to your inbox.

    Music on Hold: Music in background for callers while waiting to connect to dialing option.

    Email or Text Message Notification to Cell Phone: When messages taken live, they can be communicated electronically. There is no need to 'dial into voicemail.'

    Call Time Scheduler: Calls can be scheduled to be answered a certain way during business hours and a different way after-hours.

    2. Space services

    Professional Address: A business location to be used as your company address. A professional address eases the privacy and personal security concerns of running a home-based business. A user can expand into new markets by utilizing a provider with multiple locations to establish a professional presence in the desired growth markets.

    Mailing address: A physical location to use for contact information and letters, packages, etc., that are sent or delivered by means of the United States Postal System.

    Reception Courtesies: Receptionist to personally answer your calls. Staffed location to receive your Federal Express, UPS, etc. envelopes and packages (Size and weight restrictions apply). Collect your mail in person by arrangement or have it sent to you on a set schedule for an additional charge. Don't waste a trip if you don't have mail: call and check what's there. Get notified of every package/envelope we sign for.

    Business Meeting Space: Hourly, daily or weekly on-demand use of on-site office and/or conference rooms for meetings. Packaged or hourly, daily or weekly. Offerings vary by location.

    Executive suite: Lease physical space full-time.

    On-site amenities: Vary by location. Examples include high speed internet; conference room use; housekeeping; 24/7 secured access; fax, scan & copy machine; phone and furniture; coffee and water service and utilities.

    Users

    A Virtual Office keeps office expense low, while retaining the representation of a traditional high-cost office. It allows for low-cost expansion while reducing/eliminating the routine load of health care, accountants, legal records, payroll, sick days, vacations, personal leaves, etc.-because that does not apply to a virtual staff.

    Every business type can benefit from virtual office and telephone answering service! Entrepreneurs, roofers, electricians, plumbers, landscapers, construction contractors, repair/remodel, accountants, attorneys, doctors/dentists, therapists, business consultants, marketers, real estate agents…businesses large and small can utilize business address and automated and/or live answering telephone answering services.

    About Las Vegas

    Las Vegas is the most heavily populated city in Nevada. The city is an internationally famous major resort town for gambling, shopping, and fine dining. Self-billed "The Entertainment Capital of the World," it is also a growing retirement and family city. Las Vegas itself has a population of almost 600,000, according to the 2010 census. The 2010 population of the Las Vegas metropolitan area was 1,951,269.

    Established in 1905 and incorporated as a city in 1911, Las Vegas' tolerance for various forms of adult entertainment earned it the title of Sin City, and this image has made Las Vegas a popular setting for films and television programs. There are numerous outdoor lighting displays on Fremont Street, and throughout the city.

    Geography

    Located within Clark County in a dry basin on the desert floor of the Mojave Desert, Las Vegas is landlocked, surrounded by mountains. The landscape is rocky and dusty; the environment is dominated by desert vegetation, and the area is subject to heavy flash floods. The elevation is around 2,000+ ft above sea level. The area suffers water resource issues.

    Climate

    The city enjoys abundant sunshine year-round: it has an average of about 300 sunny days per year with more than 3,800 hours of sunshine. Las Vegas' climate is a subtropical desert climate.

    June through September months are very hot and mostly dry, with average daytime highs of 94 to 104 °F and night-time lows of 69-78 °F. There are an average of 133 days per year above 90 °F, and 72 days above 100 °F, with most of the days in July and August exceeding that benchmark. Humidity is very low, often under 10%.

    The winter months are short and the season is usually mild, with day highs near 60 °F and night lows averaging 40 °F. Snow can be seen on the mountains surrounding Las Vegas, but snow is rare in the Valley itself. Temperatures do drop below 32 °F on very rare occasions.

    Annual precipitation in Las Vegas is less than 5 inches, much of which falls in the winter. The wettest month is March, which has on average 4 days of precipitation.

    Economy

    The Las Vegas economy is driven by tourism, gaming, and conventions, which subsequently supply the retail and restaurant industries.The major draws are the casinos and the hotels.

    Downtown casinos: Many of the hotel casinos are downtown on the Fremont Street Experience, which has been the focal point of the city's gaming industry since its early days. Las Vegas casinos started in 1931 when the "Northern Club" opened. The most notable of the early casinos was Binion's. Boyd Gaming has a major presence downtown operating hotels and casinos, including the Fremont Hotel and Casino. The Golden Gate Hotel and Casino is the oldest hotel in the Fremont Street Experience. The Golden Nugget is the largest hotel and casino in the city. The Plaza Hotel & Casino on Main Street was the railway station until Amtrak discontinued service.

    Las Vegas Strip: Undoubtedly the most popular and famous area of town is the resort corridor and 4+ mile stretch of South Las Vegas Boulevard known as "the Strip." The largest and most notable casinos and buildings are located there. The Strip is not located in city limits, but in the surrounding unincorporated Clark County and communities of Paradise and Winchester.

    Redevelopment

    With the opening of the "Mirage" in 1989, a trend of major resort development of the southern portion of the Las Vegas Strip outside of the city began. As the Strip expanded in the 1990s, Downtown Las Vegas (which has maintained an old Las Vegas feel) tourism suffered. The city successfully worked to turn things around: the IRS moved operations downtown; Fremont Street Experience (FSE) was built; Golden Nugget remodeled; the online retailer Zappos moved its headquarters downtown. Unfortunately, the effects of the down turn in the economy have been felt, with many shops closing and high-rise condo projects being halted. One of the highest profile buildings, The Streamline Towers, went into bankruptcy.

    The city purchased 61 acres of property from the Union Pacific Railroad in 1995 to create a draw for more people to the downtown area. In 2004 Las Vegas Mayor Oscar Goodman announced plans for Symphony Park, which include residential and office high-rises, the Lou Ruvo Brain Institute (opened 2009), an academic medical center, The Smith Center for the Performing Arts (opened 2012), and a new City Hall (opened). On a lot adjacent to the city's 61 acre site, the World Market Center opened in 2005, a preeminent furniture wholesale showroom and marketplace to compete with the current furniture market capital of High Point, North Carolina.

    Transportation

    Above-ground transportation is provided by RTC Transit, the public transportation system offering bus service throughout Las Vegas, Henderson, North Las Vegas, and other suburban areas of the valley. Greyhound, various charter services including Green Tortoise, and several Chinatown bus lines offer inter-city bus service to Las Vegas. Amtrak California operates Deluxe Express Thruway Motorcoach dedicated service between the City and its passenger rail station in Bakersfield, California.

    There is a bus transit link called the Strip & Downtown Express (previously ACE Gold Line) with limited stops and frequent service which connects Downtown Las Vegas, the Strip, the Las Vegas Convention Center, and Town Square.

    The Union Pacific Railroad is the sole Class I railroad providing rail freight service to Las Vegas.

    Government

    The City of Las Vegas government operates as a council - manager government. The Mayor sits as a Council member-at-large and presides over all of the City Council meetings. The City Manager is responsible for the administration and the day-to-day operation of all of the municipal services and city departments. The City Manager maintains intergovernmental relationships with federal, state, county, and other local governments.

    The Las Vegas metropolitan area is split into neighboring incorporated cities or unincorporated communities. Approximately three quarters of a million people live in unincorporated areas governed by Clark County, and another half million live in incorporated cities such as North Las Vegas, Henderson, and Boulder City. Las Vegas and nearly all of the surrounding metropolitan area share a police department, the Las Vegas Metropolitan Police Department.

    Las Vegas, as the county seat and home to the Lloyd D. George Federal District Courthouse, draws numerous legal service industries providing bail, marriage, divorce, tax, incorporation, and other legal services.

    At the time of this writing, the mayor of Las Vegas is Carolyn Goodman, the wife of former Mayor of Las Vegas, Oscar Goodman.

    Telephone Answering: Services

    BSSI Standalone Automated and /or Live Receptionist Services package options include a private local phone number; calls routed directly to your cell (DCC); calls answered by automated system with up to 7 external dialing extensions; custom greeting; voicemail box; voicemail message to email; Live Answering for reception services; Text Message Notification to Cell Phone; Find Me/Follow Me screening and call announcing; and U.S. based receptionists on staff. All Telephone Answering Services are available for New York City, NY and Las Vegas Nevada.

    Telephone Answering Functionality

    • NUMBER OF CALLS : No rollovers. Overage and/or long-distance calls charged on monthly invoice.
    • Assigned Private Local Telephone Number : Local Number that is uniquely yours while employing our services.
    • Calls answered by automated system; up to 7 extensions : Auto-attendant answering of calls in your company's name with up to 7 dialing options for callers external client number(s). Long distance charges apply.
    • Custom Greeting : Your company branding when your line is answered.
    • Voicemail Box : An electronic system enabling the recording, storage of and listening to voice messages. Up to 50 messages included.
    • 24/7 Access to Voicemail : Call a specified number to hear your messages at your convenience.
    • Voicemail Message Notification : Get notifications to your mobile phone moments following the arrival of a voicemail.
    • Voicemail Message to Email : Forward voicemails to email and hear it as a .wav file, saving long-distance charges in lieu of calling in to check your messages.
    • Live Answering Standard: Calls personally answered/ Live Message Receiving/ forwarding call to voice mail, Monday - Friday, 9am - 5:00pm local time (except holidays).
    • Live Answering Premium: Calls personally answered/ screened/ forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays).
    • Music on Hold : Callers hear music when on hold or while waiting to connect.
    • Find-Me / Follow-Me : Live efforts to forward your calls, allowing you to not miss that important call.
    • Text Message Notification to Cell Phone : Receive your messages taken live by receptionist and sent by text to your mobile phone.
    • Call Time Scheduler : Calls can be routed a certain way during business hours (9-5) and a different way after-hours.
    • Additional Voicemail Box : Add another voicemail box to your account.
    • Additional 30 Calls Live Answering Block : Receive a block of more live answering at discounted rates.

    Telephone Answering FAQs

    How do you determine the best service provider and package for your business needs?

    Calls vs minutes According to ZDnet, Bridge Ratings says the average phone call is 3 minutes 15 seconds in duration.

    How do you handle the live answering for "my" business if you also handle live answering for many other businesses?

    Each account is assigned a specific phone number that is tied to that company alone. Through the use of intelligent software and other technologies and processes, we program our systems to identify your number and bring up all the information you provided on the Receptionist's screen when your number rings. It is transparent to the caller that he's reached YOUR company.

    What if I go over my purchased block of minutes on my account?

    All live answering overages are charged at $1/call. While there is no rollover on unused minutes, you could purchase a block of additional calls OR upgrade to the next package to take advantage of discounted rates prior to month's end to avoid the overage charges.

    What is required to set up service? What are the setup fees? How long does it take to have my services live and ready for use?

    Copy of the credit card holder's verifiable identification (e.g. Drivers' License; Passport) is mandated for any service account. The setup fees and the first month's service fee (prorated for the month when applicable) are charged when your information is received. Setup fees are service/package-specific. An answering service package most often will be live within twenty-four business hours after all documentation has been completed and received. You will receive communications from our company alerting you to your account's status, information verification and local office service details.

    What are the additional charges I should be aware of for phone answering service?

    The only ways our phone answering services add cost after signing up are:
    1.) call forwarding beyond the Continental US;
    2.) adding additional calls to a Live Answering package(cost of bundle or package upgrade);
    3.) purchasing additional voicemail boxes ($10 per box a month)
    4.) exceedding monthly Live Call Package.($1 Per Call over alootted Package); and
    5.) minute rates apply on a state/country basis for calls outside the 48 continental United States.

    What is an Assigned Private Telephone Number?

    A Local Number that is uniquely yours while employing our services.

    What is an eFax Number?

    It's email receipt of faxes through the use of a local number for facsimiles. Receive them via email in PDF format. Shared and dedicated service available for a monthly charge.

    How are Calls answered by automated system and what is "up to 7 extensions"?

    A greeting is programmed by a human and handled by an auto-attendant. Callers shall hear your company's name and have up to 7 dialing options for callers; all options directed to tantamount voicemail box or external client number . Long distance charges apply.

    What is Voicemail to Email?

    When a caller leaves you a message, the Phone System can email you a .wav file containing your caller's message and removing the message from voicemail box. Your email shall contain the message. Valid email address and account, appropriate audio software and speaker(s) hardware required. Client to refer to own Information Technology resources for assistance, as all computers are different.

    What is Live Answering Standard Reception?

    Calls personally answered/ Live Name, Number, Company & Message Receiving/ forwarding call to voice mail, Monday - Friday, 9am - 5:00pm local time (except holidays).

    What is Live Answering Premium Reception?

    Calls personally answered/screened/forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays). Unlimited Long Distance in U.S. Continental. Calls can be forwarded to up to 2 designated telephone numbers.

    What is Text Message Notification to Cell Phone?

    You may receive your messages taken live by receptionist and sent by text to your mobile phone. Only applicable to live answering service packages.

    What is an Additional Voicemail Box?

    All packages include 1 voicemail box, and up to 7 dialing extensions. Should you need more, you can add up to 5 additional voicemail boxes, each with additional 3 dialing extensions for a monthly charge.

    What is Telephone Answering Service

    Telephone Answering Services:

    • Assigned Private Phone Number - a Local Number that is uniquely yours while employing our services.
    • Calls greeted by a human-recording, personalized message with up to 7 external dialing options.
    • Music on Hold for callers while waiting to connect.
    • Voicemail Message Notification to Email via .wav file delivered to your inbox. There's no -calling in- for your messages nor will your voicemail box get full
    • Call Time Scheduler - schedule your calls to be answered a certain way during business hours (9-5) and a different way after-hours and never miss that important call! For example, have your calls answered by the automated receptionist during business hours; and after-hours and weekends, have those calls routed to your cell phone via Direct Call to Cell (DCC) - route calls directly to your specified mobile number.
    • Long-distance calls charged to client and billed on monthly invoice.
    • Inbound calls can be forwarded to one (1) of two (2) telephone numbers designated by client.
    • Additional Voicemail box: add a second voicemail to your account and additional 3 dialing extensions for $10/month.
    • Call Blocks: purchase 30 calls as additional increments for $20/month to avoid the $1/call overage charge.

    History

    The idea of using the phonograph to record a telephone conversation was re-invented many times in the early 20th century, perhaps because no commercial telephone recorders appeared on the market (at least in the United States). These inventions were quietly patented, or sometimes loudly announced, but all faded into obscurity almost instantly. For example, in 1925 inventor Truman Stevens (shown here) demonstrated his automatic answering machine, based on cylinder dictation technology. The story was picked up by Popular Science Monthly and other popular magazines, but the product did not succeed.

    Answering Machines and the U.S. Telephone Companies

    In the U.S., the telephone company's response to the growing demand for answering machines was to introduce live r live answering services. This consisted of a special switchboard and circuitry that allowed a sort of "call forwarding." Live answering services (which are still available today) were popular among small businesses and doctors. However, the success of the answering services stimulated inventors to develop new answering machines. Under pressure from these inventors, the Federal Communications Commission for the first time permitted the use of automatic answering machines on AT&T lines in 1949, although there were tight restrictions on what technologies could be used and who controlled their use. The Electronic Secretary was one of the first of the postwar answering machines. The original model recorded on wire and used a 45 rpm record as the outgoing message. Later models used two tape transports. Succumbing to customer demand, the Bell System companies and GTE rented this machine to customers by the early 1960s.

    There were a large number of answering machines introduced by European or U.S. companies during the 1960s, and for the most part the companies have disappeared or were absorbed by Asian firms. In 1962, Robosonics Inc. of New York introduced the Robosonic Secretary. While expensive (most models cost over $500), the Robosonic machine was extremely rugged and reliable. The Robosonic Secretary was replaced in 1963 by the Robosonics Record-O-Phone. This machine could be remotely accessed by using a whistle called the Telekey, or later an electronic signal generator, held up to the receiver by the user.

    At about $500, the Recordo-O-Phone (sold in the early 1970s) was really only practical for businesses.

    Other notable machines of the 1960s included the 1964/5 Code-a-Phone Model 500 tape based answering machine, and the later model 700, which was one of the leased machines distributed through AT&T. The Dictaphone corporation in 1965 introduced the Telecord RCME-7, a combination remote dictation unit and answering machine . European companies at this time were introducing very high quality answering machines, such as the Telefunken Model 101F telephone Answering Machine of 1966.

    Common Telephone Answering Users:

    • Medical/Physician
    • Veterinary
    • HVAC and Refrigeration
    • Home Healthcare/Hospice
    • Funeral Home
    • Property Management
    • 24/7 Business Services
    • Public and Private Utilities
    • Front Office/Receptionist
    • Tech Support

    Live Receptionist Comparision

    How do you determine the best service provider and package for your business needs? Calls vs minutes?

    According to ZDnet1, Bridge Ratings says the average phone call is 3 minutes 15 seconds in duration.
    With that in mind, here's how our packages compare:

    BSSI Virtual Offices The Competition
    Volume bundled by number of calls/month Volume bundled by minutes/month
    9-5 Premium Live Answering 100 calls = $89 100 minutes = $130 Average 34 calls
    9-5 Premium Live Answering 250 calls = $219 250 minutes = $230 Average 84 calls
    9-5 Premium Live Answering 500 calls = $399 500 minutes = $400 Average 134 calls
    9-5 Premium Live Answering 750 calls = $579 1000 minutes = $750 Average 334 calls