Virtual Office New York City: Services
BSSI Virtual Offices services key features are: professional mailing address in New York City; staff to receive your mail and courier packages; free mail pick-up or forwarding (charges apply); Standard and Premium Mail Scan to Email; Local fax number and faxes delivered to your email Inbox; bundled Telephone Answering including: dedicated local area phone number; calls answered by automated system, with dialing extensions options; calls seamlessly routed to your cell through Direct Call to Cell (DCC); Voicemail notifications through electronic file to email; calls scheduled by day and time on your terms through the Call Time Scheduler; Live Receptionists Answering calls, with screening, forwarding and hand typed email message and text message; with a U.S. based receptionists on staff.
Virtual Office New York City FAQs
What is a Virtual Office?
A virtual office is a service that is offered through a full-service office which allows one to use an office address and professional reception service, without leasing an actual physical office. Virtual offices provide professional handling and routing of customers, phone calls, and mail for the client - thereby, creating and maintaining a client's virtual presence.
For what type of business is a virtual office appropriate?
A virtual office is a cost-effective alternative for most businesses; examples include:
" The small business owner that works at home who wants to project a professional image
" Start-up companies with limited overhead funds
" Businesses looking to expand into a new territory and want to test the waters before full expansion and large capital commitment
How can I Conduct Business Virtually in New York City?
Virtual Offices of New York City offers the services of an office without the financial investment of physical space:
" You can utilize a local business address for all your business correspondence and marketing collateral
" Have your mail received and handled by our staff and forwarded per your instructions.
" Free mail pick up or forwarding (charges apply)
" Live telephone answering service for your own local area code phone number
The facilities are centrally located, directly across the street from the Empire State building on 5th avenue between 33rd and 34th Street in the heart of Manhattan.
What is a Business Address for Mail service?
A physical location to use for contact information and letters, packages, etc., that are sent or delivered by means of the United States Postal System.
What is the sign up process?
The sign up process is 2 steps. After we receive your completed the application and the US Postal Service Form 1583 (for all packages that include the business address), we will issue you a service agreement with your assignment(s), along with other forms to setup your account. Start by requesting the application
What is required to set up service? What are the setup fees? How long does it take to have my services live and ready for use?
Copy of the credit card holder's verifiable identification (e.g. Drivers' License; Passport) is mandated for any service account. The setup fees and the first month's service fee (prorated for the month when applicable) are charged when your information is received. Setup fees are service/package-specific. Virtual office setup typically requires forty-eight business hours. A communications package most often will be live within twenty-four business hours. You will receive communications from our company alerting you to your account's status, information verification and local office service details.
What is the US Postal Service Form 1583?
We are a commercial mail receiving agency registered with the United States Postal Service. To receive mail on your behalf, an USPS application must be properly completed and submitted to USPS. This form is part of the sign up process, and we'll send it to you when you request the application. For your information, the form example can be viewed here
How do you handle the live answering for "my" business if you also handle live answering for many other businesses?
Each account is assigned a specific phone number that is tied to that company alone. Through the use of intelligent software and other technologies and processes, we program our systems to identify your number and bring up all the information you provided on the Receptionist's screen when your number rings. It is transparent to the caller that he's reached YOUR company.
What if I go over my purchased block of minutes on my account?
All live answering overages are charged at $1/call. While there is no rollover on unused minutes, you could purchase a block of additional calls OR upgrade to the next package to take advantage of discounted rates prior to month's end to avoid the overage charges.
What are the additional charges I should be aware of?
Mail forwarding charges are incurred when we send your mail, packages, etc. Call overages may also be incurred, as well as (international) long distance charges to connect your calls.
What is Mail Forwarding?
Have your mail sent to you per your forwarding specifications. Additional charges apply.
How does the mail forwarding work?
Our general schedule for mail forwarding is weekly. All your mail that was received during the week is placed unopened into another envelope/packet (size dependent) and mailed to the destination you provided. In effort to save you money, we do not forward third-class mail consisting of advertising and/or addressed to `resident' or `occupant,' unless you specify on the Mail Handling Privileges form. If there is a time-sensitive mailing, we can adjust your schedule given you provide 24 business-hours notice.
What is Free Mail Pickup?
Collect your mail in person by arrangement during office hours.
What is Mail Verification?
Call to check to see if you have any mail, and make the arrangements to come in. No need to waste time coming in if there's no mail waiting. Don't waste a trip if you don't have mail. Email or call to check what's there.
What is Courier Package receipt?
We have a staffed location to receive your Federal Express, UPS, etc. envelopes and packages. There are size and weight restrictions. We accept parcel and courier package deliveries from companies such as Federal Express, UPS, etc. for envelopes and packets (business documents) and are unable to accept any items exceeding 10 lbs in weight or larger than 11-7/8" x 13-5/8" or if the item contains any dangerous, live or perishable goods.
What is Package Notification?
We will notify you when we sign for a delivery and have you advise us how to handle. Standard forwarding for courier items is FedEx Standard overnight.
How much is mail forwarding?
Only when we send you your mail will you incur mail forwarding charges of cost plus handling.
If I terminate services, do I keep my assigned phone number?
The Company phone numbers that are assigned to your account are the property of our telecommunications service provider for which you purchase the right to use through our Service Agreement. The number(s) is(are) yours strictly during valid and active account term(s).
What forms of payments are accepted?
Clients participate in automatic monthly credit card payments, where current month's service fees are charged on the 1st. All major credit cards are accepted for service payments.
When is the Company closed?
The following holiday list is observed for closures, and the Office has modified hours on certain days before and after certain holidays. Email communications are sent to clients as a reminder.
CLOSED FOR HOLIDAYs
New Year's Day
MODIFIED HOURS ON
Fridays prior to a 3 day holiday weekend
Wednesday before Thanksgiving
Friday after Thanksgiving
New Year's Eve
What is an Assigned Private Telephone Number?
A Local Number that is uniquely yours while employing our services.
What is Direct Call to Cell (DCC)?
An assigned private telephone number that is directly routed to your specified number off-system, your mobile phone.
What is an eFax Number?
It's email receipt of faxes through the use of a local number for facsimiles. Receive them via email in PDF format. Shared and dedicated service available.
How are Calls answered by automated system and what is "up to 7 extensions"?
A greeting is programmed by a human and handled by an auto-attendant. Callers shall hear your company's name and have up to 7 dialing options for callers; all options directed to tantamount voicemail box or external client number . Long distance charges apply.
What is Voicemail to Email?
When a caller leaves you a message, the Phone System can email you a .wav file containing your caller's message and removing the message from voicemail box. Your email shall contain the message. Valid email address and account, appropriate audio software and speaker(s) hardware required. Client to refer to own Information Technology resources for assistance, as all computers are different.
What is Live Answering?
Calls personally answered/screened/forwarded per your instruction, allowing you to decide whether to accept the call, Monday - Friday, 9am - 5:00pm local time (except holidays). Overage and long-distance calls are charged to client and billed on monthly invoice. Calls can be forwarded to up to 2 designated telephone numbers.
What is Text Message Notification to Cell Phone?
You may receive your messages taken live by receptionist and sent by text to your mobile phone. Only applicable to live answering service packages.
What is an Additional Voicemail Box?
The Starter, Professional and Executive packages include 1 voicemail box, and up to 7 dialing extensions. Should you need more, you can add up to 5 additional voicemail boxes, each with additional 3 dialing extensions for a monthly charge.
Can I get listed with the local 411?
We do offer the optional service to have your assigned phone number and business address listed with the local 411. There is a one-time setup fee and monthly listing charges.
What if I go over my monthly call volume?
You may purchase additional Live Answering blocks at discounted rates. Can be purchased prior to month's end to avoid overage charges.
What is Virtual Office?
A virtual office is a service that is offered through a full-service office which allows one to use an office address and professional reception service, without leasing an actual physical office. Virtual offices provide professional handling and routing of customers, phone calls, and mail for the client - thereby, creating and maintaining a client's virtual presence. Virtual offices offer the flexibility of keeping business expense low and providing a professional business address.
The virtual office concept is an offshoot from the executive suites business which is more than 30 years old. Executive space usually requires less capital and time commitment than a lease for one's own office suite; however, the rigidity of an executive suite lease may not work for many business models. Through technologies and innovation allowing one to work anywhere and anytime, along with current mobile employment styles especially the work-from-home concept; the virtual office idea was born.
1. Communications services
Remote Receptionist: Individual(s) in a remote location using Computer Telephone Integration software to replace a traditional in-house receptionist.
Virtual Assistant: Most commonly an individual working from his residence who does not meet clients in person.
Telephone Answering Services: Remote Receptionist service that operates from a central location for receiving and passing on telephone requests.
Voicemail: An electronic system enabling the recording, storage of and listening to voice messages.
Assigned Private Phone Number: Local Number that is uniquely yours while employing a provider's services.
Live Answering: Calls personally answered live in your company during office hours, caller asked for Name, Number and reason for the Call ("Message") Message emailed or texted to you.
Voicemail Message Notification to Email: Voicemail message converted into .wav file and delivered electronically to your inbox.
Music on Hold: Music in background for callers while waiting to connect to dialing option.
Email or Text Message Notification to Cell Phone: When messages taken live, they can be communicated electronically. There is no need to 'dial into voicemail.'
Call Time Scheduler: Calls can be scheduled to be answered a certain way during business hours and a different way after-hours.
2. Space services
Professional Address: A business location to be used as your company address. A professional address eases the privacy and personal security concerns of running a home-based business. A user can expand into new markets by utilizing a provider with multiple locations to establish a professional presence in the desired growth markets.
Mailing address: A physical location to use for contact information and letters, packages, etc., that are sent or delivered by means of the United States Postal System.
Reception Courtesies: Receptionist to personally answer your calls. Staffed location to receive your Federal Express, UPS, etc. envelopes and packages (Size and weight restrictions apply). Collect your mail in person by arrangement or have it sent to you on a set schedule for an additional charge. Don't waste a trip if you don't have mail: call and check what's there. Get notified of every package/envelope we sign for.
Business Meeting Space: Hourly, daily or weekly on-demand use of on-site office and/or conference rooms for meetings. Packaged or hourly, daily or weekly. Offerings vary by location.
Executive suite: Lease physical space full-time.
On-site amenities: Vary by location. Examples include high speed internet; conference room use; housekeeping; 24/7 secured access; fax, scan & copy machine; phone and furniture; coffee and water service and utilities.
A Virtual Office keeps office expense low, while retaining the representation of a traditional high-cost office. It allows for low-cost expansion while reducing/eliminating the routine load of health care, accountants, legal records, payroll, sick days, vacations, personal leaves, etc.-because that does not apply to a virtual staff.
Every business type can benefit from virtual office and telephone answering service! Entrepreneurs, roofers, electricians, plumbers, landscapers, construction contractors, repair/remodel, accountants, attorneys, doctors/dentists, therapists, business consultants, marketers, real estate agents…businesses large and small can utilize business address and automated and/or live answering telephone answering services.
About New York City ; NYC | NY, NY | Manhattan | NY | New York, NY
New York is the most heavily populated city in the United States of America. It is the center of the New York Metropolitan Area, and is referred to as "New York City." Also known as "The City of New York," New York has a significant impact upon every industry type, such as commerce, finance, education; new media as well as traditional media, advertising, legal services, accountancy, insurance, theater, fashion and the arts. Home to the United Nations Headquarters, New York is an important center for international diplomacy and is also described as the "cultural capital of the world".
New York City consists of five boroughs, each of which comprises a county. The five boroughs - The Bronx, Brooklyn, Manhattan, Queens, and Staten Island - all became one city in 1898. The 2011 Census estimated the population over 8million over a land area of 305 square miles, making New York the most densely populated major city in the United States. With over 800 languages spoken by its inhabitants, New York is the most linguistically diverse city on the Earth.
New York's roots go back to 1624 as a trading post by the Dutch colonists. It was named New Amsterdam in 1626 and fell to English control in 1664 when it was renamed New York after the King's brother, the Duke of York, who was granted the rights to it. New York served as the capital of the United States from 1785 - 1790. Located on one of the world's largest natural harbors, the Statue of Liberty presides over its mouth and is a globally recognized symbol of the United States and its democracy.
More than 50 million people visit the city annually from all parts of the globe. Times Square, aka as "The Crossroads of the World", is the hub of the Broadway theater district, perhaps the world's busiest pedestrian intersections, and a major center of the world's entertainment industry. Nearby is the Empire State Building, one of the many world renowned skyscrapers, on Fifth Avenue. New York City's financial district, infamous Wall Street, functions as the financial capital of the world and is home to the New York Stock Exchange, the world's largest stock exchange by total market capitalization of its listed companies.
The real estate market is among the most expensive in the world and is a major force in the city's economy: total value of all New York City property was $802.4 billion in 2006. Chinatown in Manhattan has the highest concentration of Chinese people in the Western Hemisphere. With continuous 24/7 service, the New York City Subway is one of the world's most extensive rapid transit systems. Among the world's top ranking colleges and universities are located in New York, including Columbia University, New York University, and Rockefeller University.
Located in the Northeastern United States in the southeastern New York State halfway between Washington, D.C. and Boston, New York City is at the mouth of the Hudson River, which feeds into a naturally sheltered harbor and then into the Atlantic Ocean. Its location has helped the city grow in significance as a trading city. Much of New York is built on the scarce land of three islands of Manhattan, Staten Island, and Long Island, encouraging a high population density.
The Hudson River flows through the Hudson Valley into New York Bay, separating it from the state of New Jersey. The East River is a strait which flows from Long Island Sound and separates the Bronx and Manhattan from Long Island. The Harlem River, another tidal strait between the East and Hudson Rivers, separates most of Manhattan from the Bronx. The Bronx River, which flows through the Bronx and Westchester County, is the only entirely fresh water river in the city.
The city's total area is approx. 470 square miles, of which 35% is water and the remainder is land. The highest point in the city is Todt Hill on Staten Island, which is approx. 410 feet above sea level and is also the highest point on the Eastern Seaboard south of Maine.
New York City has been ranked first among the 120 global cities in attracting capital, business, and tourists. It is a hub of international business and commerce and one of the "command centers" for the world economy. The New York metropolitan area had approximately gross metropolitan product of $1.28 trillion in 2010, making it the largest regional economy in the United States and, according to IT Week, the second largest city economy in the world.
Many major corporations are headquartered in New York City, including 45 Fortune 500 companies. New York is also unique among American cities for its large number of foreign corporations. One out of ten private sector jobs in the city is with a foreign company.
Second only to Hollywood is New York City's television and film industry. High-tech industries like software and game development and internet services are also growing, benefitting by the city's position at the terminus of many transatlantic fiber-optic trunk lines. Other important sectors include medical research and technology, non-profit institutions, and universities. The food-processing industry is a stable major manufacturing sector in the city. Food- making is a $5 billion industry that employs 19,000+ residents. Chocolate is New York City's leading specialty-food export.
Mass transit in New York City runs 24 hours a day. It is the most complex and extensive in North America, with about one in every three users of mass transit in the United States and two-thirds of the nation's rail riders live in the New York City Metropolitan Area.
New York City Subway system is 'iconic! It's the largest rapid transit system in the world with 468 stations in operation and by length of routes, and the third-largest when measured by annual ridership (1.5 billion passenger trips in 2006). Grand Central Terminal/ "Grand Central Station" is the world's largest railway station by its number of platforms. New York's airspace is one of the world's busiest air transportation corridors. The George Washington Bridge, connecting Manhattan to Bergen County, New Jersey, is the world's busiest motor vehicle bridge.
More than half of all New Yorkers commute to work using mass transit, in clear contrast to the rest of the country, where about 90% of commuters drive their cars to work. The US Census Bureau reports that New York City residents have the longest commute time in the nation among large cities: averaging 38 minutes a day getting to work. However, the high usage of mass transit means that New Yorkers spend less of their household income on transportation than the national average.
New York City is served by Amtrak, which uses Pennsylvania Station/"Penn Station." Amtrak provides connections along the Northeast Corridor and long-distance train service to other North American cities. The Port Authority Bus Terminal, the main intercity bus terminal of the city, serves 7,000 buses and 200,000 commuters daily, and it is the busiest bus station in the world.
New York City's transportation system also includes the longest suspension bridge in the Americas and one of the world's longest (the Verrazano-Narrows), the world's first mechanically ventilated vehicular tunnel, more than 12,000 yellow cabs, an aerial tramway that transports commuters between Roosevelt Island and Manhattan, and a ferry system connecting Manhattan to various locales within and outside the city. The Staten Island Ferry is the US' busiest ferry, carrying over 19 million passengers annually on its 5.2-mile run between Staten Island and Lower Manhattan. The Staten Island Railway rapid transit system solely serves Staten Island. The Port Authority Trans-Hudson/"PATH" train links Midtown and Lower Manhattan to northeastern parts of the state New Jersey.
New York City's public bus and commuter rail network are the largest in North America. The rail network, connecting the suburbs in the tri-state region to the city, consists of the Long Island Rail Road, Metro-North Railroad and New Jersey Transit. These systems come together at Grand Central Terminal and Pennsylvania Station.
Although New York heavily relies on public transit, the roads and streets are instrumental in the founding, growth and workings of the city. Manhattan's street grid plan influenced the city's physical development. Several of the city's streets and avenues, for example Broadway, Wall Street, and Seventh Avenue are also used as synonyms for industries located there: the theater, finance, and fashion organizations, respectively. New York City has a widespread network of expressways and parkways linking New York City to Northern New Jersey, Westchester County, Long Island, and the southwest area of Connecticut through various bridges and tunnels.
New York City is served by three major airports: John F. Kennedy International; Newark Liberty International, and LaGuardia; 100 million travelers used the three airports in 2005, and the city's airspace is the busiest in the nation. Outbound international travel from JFK and Newark accounts for approx 25% of all U.S. travelers who travel overseas.
Law and government
New York City is located in the Northeastern United States, in southeastern New York State, approximately halfway between Washington, D.C. and Boston. The location at the mouth of the Hudson River, which feeds into a naturally sheltered harbor and then into the Atlantic Ocean, has helped the city grow in significance as a trading city. Much of New York is built on the three islands of Manhattan, Staten Island, and Long Island, making land scarce and encouraging a high population density.
Since 1898, New York City has been a metropolitan municipality with a mayor-council form of government, more centralized than that of most other U.S. cities. In NYC, the central government is responsible for public education, correctional institutions, libraries, public safety, recreational facilities, sanitation, water supply and welfare services. The New York City Council is a unicameral body consisting of 51 Council members whose districts are defined by geographic population boundaries. The mayor and councilors are limited to three consecutive four-year terms but can run again after a four year break. Each borough is coextensive with a judicial district of the New York Supreme Court and hosts other state and city courts.
At the time of this writing, the mayor of New York is Michael Bloomberg